If you need to reach your account, use the sign-in route on the operator’s own website. This portal does not operate Leon accounts and cannot access, restore, verify or unblock them; account assistance must come directly from the operator. You can return to our Leon overview for the wider picture, although the UK is listed among Leon’s excluded territories, so access from the UK is not permitted.
Sign in step by step
The account is handled entirely through the operator’s platform. Once there, use the sign-in function and enter the email address and password selected when you registered.
- Open the operator’s website directly.
- Select the sign-in function.
- Enter the email address and password used for your account.
- Access the account only if the operator’s checks are complete.
If you do not yet have an account, registration also takes place with the operator; this portal cannot create one for you.
Signing in on your phone
You can use a mobile browser to reach the same account and enter the same credentials as on a desktop. Leon also has a dedicated Android app, although the app’s own sign-in process should be completed through the operator rather than through any form hosted here.
For a shared phone, avoid leaving the account signed in. The small convenience of staying logged in is not worth giving another person access to your balance or personal information.
Reasons a sign-in may not work
A refused sign-in is not always the same problem. Work through the likely causes without sending credentials to anyone, including us.
- Incorrect details: check the email address and password carefully, paying particular attention to capitalisation and the layout of the email address.
- Unfinished verification: Leon may ask for a national ID card, passport or driving licence when security checks apply. A colour digital photo or scanned copy is the document format used for these checks.
- Verification during a withdrawal: the operator may request a photocopy of your passport, a digital photo holding the passport and utility bills during the withdrawal process.
- Dormant-account checks: a request to withdraw funds from a dormant account can trigger identity verification.
- Account-to-account transfers: a formal request to transfer between player accounts can also prompt a security review.
- Browser or session trouble: close the page, check your connection and try again from a normal browser session. The operator may need to recheck the account before access is restored.
Recovering a forgotten password
Use the operator’s password-reset route and request a reset link for the email address associated with the account. The reset message will be sent through the operator’s own service, so begin the process on its website rather than opening a suspicious link from another message.
If the registration email address is no longer accessible, contact Leon support and explain that you need the account email restored before changing the password. You should never send the current password, a reset code or a copy of your identity document to this portal.
Verification, holds and self-exclusion
Some restrictions are deliberate rather than a failed login. The table below separates the main account holds described by the operator from the ordinary cases where a document or security review is required.
| Reason | What happens |
|---|---|
| Withdrawal security check | Passport and utility-bill evidence may be requested before funds are released. |
| Dormant account withdrawal | A dormant-account withdrawal request can trigger identity verification. |
| Player-account transfer | A formal transfer request may prompt a security review. |
| Self-exclusion | An exclusion remains in force for its set period and should not be treated as a login fault. |
| Regional restriction | Leon lists the UK among its excluded territories, so the account cannot be used from there. |
There is no legitimate route around a block, verification hold or regional restriction. If the reason for a restriction is unclear, ask the operator to explain it through an official support channel.
Getting help with access
Leon provides live chat support 24/7. Before writing, note the email address used at registration, when the access problem began and the exact message displayed on screen. Keep copies of any requested supporting material, but send sensitive documents only through the operator’s verified channel.
Live chat is the right place for account access problems because this portal has no visibility of the operator’s systems. Support can review the account record, identify any verification hold and guide you through the appropriate recovery route.
Keep your account access secure
- Sign in only on the operator’s own website, reached by typing its address or using a trusted bookmark.
- Never follow a sign-in link sent in an unexpected email, message or payment notification.
- Use a password that is not used for email, banking or any other service.
- Sign out after using a shared or public device.
- Keep verification documents out of chats with the portal and never disclose a password.
Gambling should remain entertainment rather than something you feel obliged to maintain. Leon provides deposit limits, wagering limits and time-based self-exclusion. For 18+ players in the UK, GamCare offers support on 0808 8020 133, while BeGambleAware.org provides free, confidential help.
This page is for information and marketing purposes. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. Access is limited to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.